Terms & Conditions | Chrono Platform

Terms and Conditions

Chrono Innovation Inc. is a company registered in Canada. Chrono Innovation Inc. owns and operates Chrono Platform ("Service"). Questions about these Terms of Service should be sent to support@chronoplatform.com.

By using the Chrono Platform website ("Service") or any services of Chrono Innovation Inc., you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Chrono Innovation Inc. may update and change the Terms of Service from time to time. Chrono Innovation Inc. will notify you about significant changes at least thirty (30) days before such changes come into force and give you the opportunity to evaluate the effects of proposed changes. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your agreement to such changes. You can review the most current version of the Terms of Service at any time at https://chronoplatform.com/terms-of-service.

Violation of any of the Terms of Service may result in the suspension or termination of your Account. While Chrono Innovation Inc. prohibits conduct and content in violation of these Terms of Service, you understand and agree that Chrono Innovation Inc. cannot be responsible for the content posted on the Service and you may nonetheless be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as your plan allows.
You are responsible for maintaining the security of your account and password. Chrono Innovation Inc. cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have accounts under your account).
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Subscription Plans and Billing

The Service offers a freemium model, which includes a free tier with limited features and paid subscription plans with additional features and capabilities.
Paid subscription plans are billed in advance on a yearly or monthly recurring basis, depending on the product and plan selected. Yearly billing is the default billing cycle for most products.
All paid subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
Chrono Innovation Inc. will send you a renewal reminder at least thirty (30) days before your subscription renewal date. It is your responsibility to cancel before the renewal date if you do not wish to continue your subscription.
For any upgrade in plan level, the new rate will be prorated and charged immediately. For any downgrade, the new rate will take effect at the start of your next billing cycle.
Downgrading your plan or deleting your account may cause the loss of content, features, or capacity. Chrono Innovation Inc. does not accept any liability for such loss.

Payment Terms and Stripe

All payment processing for the Service is handled by Stripe, Inc. ("Stripe"). By subscribing to a paid plan, you agree to be bound by Stripe's Terms of Service (https://stripe.com/legal) and Privacy Policy (https://stripe.com/privacy).
Chrono Innovation Inc. does not store, collect, or process your payment card information. All payment data is handled exclusively by Stripe in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
A valid payment method is required for all paid subscription plans. You authorize Stripe to charge your designated payment method for all fees incurred in connection with your account.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, except when otherwise required by mandatory law. You are responsible for payment of all such taxes, levies, or duties.
Payments are non-refundable. There are no refunds or credits for partial use of service, upgrade/downgrade refunds, or refunds for unused service with an open or closed account. In order to treat everyone equally, no exceptions will be made.

Failed Payments

In the event of a failed payment, Chrono Innovation Inc. will attempt to process the payment again and notify you of the failure.
You will have a grace period of three (3) days from the date of the initial failed payment to update your payment information or resolve the payment issue.
If payment is not successfully processed within the grace period, your account will be suspended until payment is received.
Continued failure to provide valid payment may result in termination of your account in accordance with the Suspension and Termination section below.

Cancellation

You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered a valid cancellation request unless confirmed by our support team.
You can cancel your account at any time by contacting our team at support@chronoplatform.com or through the account settings in the Service.
If you cancel your subscription before the end of your current billing period, your cancellation will take effect at the end of the current billing period. You will retain access to paid features until then and will not be charged again.
Upon cancellation, your data will be retained for ten (10) days, after which it will be permanently deleted. This information cannot be recovered once deleted.
If you wish to export, access, or transfer your data before deletion, please contact us at support@chronoplatform.com.

Suspension and Termination

Suspension: Chrono Innovation Inc. may suspend your access to the Service temporarily if you breach these Terms of Service, fail to pay fees when due, or engage in conduct that may harm the Service or other users. During suspension, your account and data will be retained but you will not be able to access the Service.
Cure Period: If your account is suspended due to a breach of these Terms of Service, you will have thirty (30) days from the date of suspension to remedy the breach. If the breach is not remedied within this period, Chrono Innovation Inc. may terminate your account.
Termination: Chrono Innovation Inc. may terminate your account permanently for repeated or material breaches of these Terms of Service, failure to remedy a breach within the cure period, illegal activity, or extended non-payment. Termination will result in the permanent deletion of your account and all associated data.
Data Retention After Termination: Upon termination, your data will be retained for ten (10) days, after which it will be permanently deleted. Following deletion, only aggregated and anonymized data may be retained by Chrono Innovation Inc. for the purpose of analytics and service improvement. Such data does not constitute personal data as defined in applicable privacy and data protection legislation.
Immediate Termination: Chrono Innovation Inc. reserves the right to terminate accounts immediately without a cure period in cases of illegal activity, fraud, abuse of Chrono Innovation Inc. employees or customers, or actions that pose a threat to the security or integrity of the Service.

Modifications to the Service and Prices

Chrono Innovation Inc. reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof). Chrono Innovation Inc. will notify you about significant changes at least thirty (30) days before such changes come into force and give you the opportunity to evaluate the effects of proposed changes and take necessary measures. Notification will be given through the Chrono Innovation Inc. website, the Service itself, or by email.
Prices of all Services, including but not limited to subscription plan fees, are subject to change upon thirty (30) days notice from Chrono Innovation Inc. Such notice may be provided at any time by posting the changes to the Chrono Innovation Inc. website or the Service itself, or by email.
Chrono Innovation Inc. shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Service Level and Availability

Information regarding service availability, uptime commitments, and incident reporting can be found at https://trust.chronoinnovation.com.
Chrono Innovation Inc. will use commercially reasonable efforts to maintain the availability of the Service, but does not guarantee uninterrupted access.

Content Ownership and Intellectual Property

We claim no intellectual property rights over the material you provide to the Service.
Your profile and materials uploaded remain yours. However, by setting your pages to be shared publicly, you agree to allow others to view and share your content.
Chrono Innovation Inc. does not pre-screen content, but Chrono Innovation Inc. and its designees have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.
You may not duplicate, copy, or reuse any portion of the HTML/CSS, visual design elements, or other proprietary components of the Service without express written permission from Chrono Innovation Inc.

General Conditions

Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis.
You understand that Chrono Innovation Inc. uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt, or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Chrono Innovation Inc., or any other Chrono Innovation Inc. service.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission of Chrono Innovation Inc.
Verbal, physical, written, or other abuse (including threats of abuse or retribution) of any Chrono Innovation Inc. customer, employee, member, or officer will result in immediate account termination.
You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages.
You must not transmit any worms or viruses or any code of a destructive nature.
Chrono Innovation Inc. does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that (v) any errors in the Service will be corrected.
You expressly understand and agree that Chrono Innovation Inc. shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Chrono Innovation Inc. has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.
The failure of Chrono Innovation Inc. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Chrono Innovation Inc. and governs your use of the Service, superseding any prior agreements between you and Chrono Innovation Inc. (including, but not limited to, any prior versions of the Terms of Service).

Contact

If you have any questions about these Terms of Service, please contact us at support@chronoplatform.com.

PRIVACY POLICY

CHRONO INNOVATION INC.

This privacy policy (the "Policy") governs the practices of Chrono Innovation Inc., including its successors and assigns ("we" or "Chrono"), with respect to the collection, processing, use, disclosure, and retention of personal information you provide to Chrono, including personal information that identifies you (the "Personal Information").

Personal Information is any information relating to an individual who is or can be identified (an "identifiable person"). An identifiable person is a person who can be identified, directly or indirectly, including by reference to an identifier or one or more elements specific to the physical, physiological, psychological, economic, cultural, or social identity of that person, and who is protected by law in the jurisdiction in which they reside. In some jurisdictions, Personal Information does not include professional contact information.

We are committed to protecting the privacy and security of the Personal Information we collect, process, and control. This Policy provides you with notice of our practices regarding the interactions we have with you online, by phone, or through any other means of communication.

Please read our Policy carefully and consult this page from time to time to stay informed of any changes.

Scope

The rights and obligations described in the Policy apply to all individuals, including in particular our employees, customers, suppliers, collaborators, partners, candidates, and internet users, users of the website https://www.chronoinnovation.com/ and its software solution (collectively, the "Platform"), and any other third party from whom Chrono collects Personal Information (collectively the "Users" or "you"). Chrono, its employees, and its partners who may have access to Personal Information must comply with the policies, procedures, and practices described in this Policy.

This Policy refers to and applies to all Personal Information we collect, whether through our Platform, forms, verbal or written communications, when you create an account or pay for services, if applicable, or otherwise from any User.

Any person who collects, processes, uses, retains, or discloses Personal Information on Chrono's behalf must agree to comply with the provisions of the Policy.

Consent

By providing your Personal Information and browsing the Platform, you consent to the processing, use, and disclosure of your Personal Information in accordance with this Policy. Thus, you authorize us to collect, use, and share the Personal Information you provide to us, so that it may be communicated or used for the purposes for which it was collected. We only collect the necessary Personal Information.

You have the right to withdraw your consent to the disclosure or use of the collected Personal Information at any time. However, the withdrawal of consent does not affect the lawfulness of the processing of your Personal Information before its withdrawal. If you do not consent to this Policy, please do not disclose your Personal Information, do not use the Platform, or, if applicable, send an email or message to Chrono's Personal Information Protection Officer using the contact information provided in the "Information" section below. Chrono will take the necessary steps to have your Personal Information deleted or anonymized as soon as you have exercised your right of withdrawal or objection.

You may also contact Chrono's Personal Information Protection Officer with any questions you may have regarding the processing and privacy of your Personal Information.

Collection of Personal Information

As part of our operations and our efforts to better serve our customers and Users, we need to obtain and process information. This information includes certain offline or online data, including Personal Information. Therefore, throughout your use of our Platform and your interaction with us, you may be required to provide Personal Information that makes you an identifiable person.

For the purposes of this Policy, Personal Information that may be collected includes identification and authentication information, including without limitation your first and last name, email address, phone number, employer, position within your organization or company, and your interests. Chrono may also collect information related to the provision and payment of services, including without limitation your payment information and transaction history.

Chrono may also collect, in the case of employees or job candidates, professional information, including, where applicable, your current company, department, position, location, resume, judicial history, and references concerning any application.

We generally do not collect any Personal Information about you unless you voluntarily provide it to us. However, you will need to provide us with certain Personal Information when you choose to use certain products or services or apply for a position within Chrono.

Indeed, we collect, and may retain and share in accordance with this Policy, Personal Information about you on various occasions, including without limitation when:

you use our Platform;
you choose to communicate with us by email, chat, by submitting a comment, making an appointment, subscribing to our newsletter, or via the Platform;
we exchange with you as a User;
you register on our Platform, if applicable;
a user account is created for you;
you provide us with information as part of surveys;
you contact us for assistance or support;
our Platform sends us an error report; or
our Platform sends us data analysis reports.

In addition, Chrono may automatically collect certain technical data about your visit to the Platform, including, but not limited to, certain traffic data, the type of device you use, data containing logs, as well as clicks and usage paths on our Platform, IP address and geographical location, your operating system, Internet service provider, the type of Internet browser you use, domain name, access times, duration of visit, referring URL, date and time stamp and exit page, and cookies, as well as information about how you use the Platform (the "Technical Data").

When you communicate with us by phone, you may provide us with Personal Information during the call, and this Personal Information may be recorded in written notes.

Use of Personal Information

The purpose of this Policy is to protect your privacy and the Personal Information you provide to Chrono. Chrono is committed to ensuring this protection by controlling the use of all Personal Information you disclose to it.

Chrono undertakes to treat the Personal Information of employees, customers, and all Users with the utmost care and confidentiality.

We use this Personal Information collected from you, notably to:

provide, update, deliver, and improve our Platform and the services offered through our Platform;
deliver the products and services you have ordered;
develop new products and services;
send you technical, administrative, or support information;
manage your customer account and provide you with customer support;
carry out analyses of your use of our Platform and services;
communicate with you by email, postal mail, and/or phone about products and services that may be of interest to you;
respond to a question, comment, or request for information via our Platform;
manage our business;
send our newsletters;
respond to investigations, orders of any competent court, legal processes, or investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person or otherwise required by law;
carry out missions described during the collection of information;
for research and development purposes;
process and administer your application, verify basic eligibility for any position (language requirements, organizational or geographical constraints), evaluate your profile and experience, compare your information with job offers to assist us in finding a job that will best suit your profile, and document and justify the hiring decision, if you have contacted us for an application;
ensure the reliability and security related to the position when you apply for a job within Chrono;
Manage our working relationship and manage your performance and development when you are a Chrono employee;
monitor and analyze usage trends and activities related to our Platform, products, and services;
detect, investigate, and prevent fraudulent or unauthorized transactions or illegal activities;
protect the rights and property of the Parties (as defined below);
link, connect, or consolidate information we collect about you with other sources of information; or
better evaluate and respond to your needs and offer you a personalized experience based on informed analysis, conducted by us and our authorized partners, of your use and preferences.

We may also use your contact information to send you communications to transmit announcements, promotional offers, including information on products and services offered by Chrono and its partners (including trial period offers), alerts, surveys, invitations to webinars, and/or other information. If you do not wish to receive this promotional information and communications by email from Chrono, we offer Users the possibility to exercise their right of withdrawal and unsubscribe. Users can (i) follow the instructions included in these communications or (ii) contact Chrono's Personal Information Protection Officer using the contact information provided in the "Information" section below.

When you provide us with your Personal Information, only Chrono employees and our authorized partners who need access to the Personal Information in order to provide you with services related to the Platform, technical assistance, or any service or product offered by Chrono will have access to and be able to use your Personal Information. Chrono is committed to ensuring that its employees and authorized partners are informed of their obligation to guarantee the security and confidentiality of your Personal Information, in the context of the communication and/or consultation of Personal Information, and are bound by this obligation. Also, your Personal Information will be provided to cloud service, web hosting, and data processing providers, and to Chrono's third-party providers, including without limitation payment platforms and financial institutions.

Personal Information may also be used for purposes compatible with those for which it was collected and for your benefit, including, but not limited to, for dissemination, correspondence, information, or for the purpose of personalizing your experience on the Platform, answering your questions, understanding your needs, informing you of our offers and promotions, and managing cases of fraud and theft, if applicable.

Chrono may also anonymize your Personal Information to use it for research and development purposes and continuous improvement.

Finally, we use Technical Data for the purpose of establishing reports on the Platform and analyzing usage trends. In addition, this allows us to detect problems related to our server, manage the Platform, track the movements of internet users, and use and collect general demographic information. See the "Cookies" section below for more information.

Retention, Sharing, and Cross-Border Transfer of Personal Information

Chrono retains your Personal Information securely and confidentially according to the requirements of applicable law, all to ensure the integrity and confidentiality of your Personal Information.

When you provide Personal Information to Chrono, you agree that this information may be transferred electronically over the Internet to Chrono, and that the Personal Information may also be transferred, stored, hosted, and processed on Chrono's behalf by a third party. Chrono may use private cloud servers for the storage of your Personal Information.

Personal Information collected by Chrono can only be accessed or disclosed to Chrono personnel and third parties authorized by Chrono, such as its suppliers or service providers, as needed in the context of its activities. However, some information you choose to share with us may be shared publicly.

Technical Data may also be shared with research, analysis, or strategic partners and used to improve our products and services.

We may from time to time use external suppliers and service providers to provide some of our products and services, including external payment platforms. We could thus communicate your data to these third parties, or these third parties could directly collect your Personal Information, for the purpose of providing you with certain products and services at your request.

If we need to share Personal Information with third-party suppliers, notably to ensure its security and protection, Chrono will ensure that the protection and confidentiality of this information meets this Policy and will require these suppliers to comply with it. Third-party suppliers are only authorized to use Personal Information for the purpose of rendering their services to Chrono, and Personal Information cannot be disclosed or transferred by these third parties without Chrono's consent.

However, Chrono does not sell or rent its customer lists or the Personal Information it collects to third parties.

In the event that Chrono uses the services of a third-party supplier to host and store the Personal Information it collects, this third-party supplier may be located in Canada, the United States, Europe, and/or any other country in which we or the service providers we use operate. Thus, you hereby consent to the transfer of information, including Personal Information, to jurisdictions other than your jurisdiction of residence, where data protection rules may differ from those in your jurisdiction of residence, for data hosting purposes, and Chrono will hold companies outside your jurisdiction of residence responsible, under applicable law, for all Personal Information that may be transferred to them. Chrono undertakes to respect all of its obligations under applicable law during any such cross-border transfer of your Personal Information.

However, despite Chrono's practices and procedures regarding the protection of Personal Information, please note that no method of transmission over the Internet or data storage is completely secure, and no security measure can prevent all potential security breaches. Consequently, you agree not to hold Chrono, its past, present, or future employees, managers, directors, contractors, consultants, shareholders, suppliers, parent or affiliated companies, agents or representatives, predecessors, successors (collectively the "Parties"), responsible for any loss or damage, of any kind, resulting directly or indirectly from the misappropriation, interception, modification, deletion, unauthorized access to Personal Information, or a data breach concerning Personal Information provided through our Platform.

Chrono may also share Personal Information with trusted partners to help us perform statistical analysis, send you communications, or provide assistance. All such third parties are prohibited from using your Personal Information, except to provide these services to Chrono, and they are required to maintain the confidentiality of your Personal Information.

Furthermore, we may be involved in an acquisition or merger procedure of our business, products, or services. The information we store, including names, email addresses, and other information related to our services, may be sold or transferred as part of such a transaction. We may also sell, assign, or transfer this information as part of the sale of all or part of our business or assets. You will be notified by email and a notice will be posted on our Platform in the event of any change regarding the ownership of our business, our assets, or the use of your Personal Information.

Next, under applicable laws, we may be required to share Personal Information with a third party. For example, we may be required to disclose Personal Information following a court order, a subpoena, or a warrant. In addition, subject to applicable laws, we may voluntarily provide Personal Information to assist law enforcement in an investigation or when disclosure is necessary for the protection of our systems, our business, or the rights of others, including for security reasons.

Finally, rest assured that we will only share your Personal Information in the ways described above, to which you hereby consent, and in compliance with applicable data protection laws.

User Rights and Applicable Legislation

As the controller of your Personal Information, Chrono must comply with all applicable laws and regulations concerning the protection of Personal Information based on the User's jurisdiction.

Chrono will collect, process, store, disclose, and eliminate the Personal Information you submit to us in accordance with privacy laws applicable in the jurisdiction where you are located, including without limitation applicable laws in the Province of Quebec, applicable federal laws of Canada, applicable laws and regulations in the territory of the European Union, and applicable laws in the United States. Chrono is particularly committed to respecting, depending on the User's jurisdiction of residence, the Personal Information Protection and Electronic Documents Act, the Act respecting the protection of personal information in the private sector, including the updates brought by the Act to modernize legislative provisions as regards the protection of personal information, the General Data Protection Regulation 2016/679 (GDPR), and the California Consumer Privacy Act.

These laws notably grant you a right to information, access, rectification, erasure, and portability of your Personal Information, as well as the right to object to the use of your data, all in accordance with said laws.

In accordance with the aforementioned laws and regulations, you can exercise these rights at your convenience. Chrono will at all times respect all rights granted to its Users by applicable law, as more fully described below.

You can exercise these rights by contacting our Personal Information Protection Officer identified in the "Information" section below. You will then be contacted within a reasonable time to verify your identity before your request is processed.

Destruction or Anonymization of Personal Information

Once the purposes for which Personal Information was collected or used are accomplished, we ensure that your Personal Information is destroyed or anonymized to the extent permitted by applicable law, except in the event of an anticipated exercise of your rights regarding your Personal Information, according to the terms provided hereafter.

While destruction is a definitive elimination process, anonymization means that your Personal Information is modified so that it no longer allows you to be identified directly or indirectly, and this, irreversibly. Destruction and anonymization are carried out securely, according to recognized best practices and according to the criteria and modalities determined by applicable laws.

Rights of Access, Correction, Objection, and Withdrawal

We retain the Personal Information you provide to us when you create an account on our Platform, or any other information you share with us when you use our Platform for (i) the entire duration during which your account is active or (ii) for the period necessary to fulfill the purpose for which we initially collected this Personal Information, subject to exceptions required by applicable law.

Chrono undertakes to confirm the existence or non-existence of Personal Information concerning you, to give you access to your Personal Information that it holds or controls, and to make corrections to it. Thus, you can at any time request to have access to your Personal Information that we have in our possession. You can also, at any time, ask us to rectify or correct the Personal Information we hold. Indeed, it is your responsibility to provide us with Personal Information that is true and accurate, and you must inform us of any modification thereto.

In addition, you can request the communication, in a structured and commonly used technological format, of the computerized Personal Information you have provided. You can also request access to your Personal Information for your own use with the aim, notably, of storing it in a private storage space or communicating it to a third party of your choice. Furthermore, at your request, your Personal Information may also be communicated to any person or organization authorized by any applicable law to collect it.

You also have a right of objection and withdrawal concerning your Personal Information, namely the possibility of requesting that your Personal Information no longer appear in a consultation, distribution, or transmission file, or to withdraw your consent at any time. Chrono undertakes to take the necessary means to ensure that your Personal Information is erased as soon as you have exercised your right of withdrawal.

Please note that we may, within the limits permitted by applicable law, be unable to comply with requests for the deletion of your Personal Information if (i) this information has been anonymized or (ii) this is necessary to:

complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for such activity;
comply with the California Electronic Communications Privacy Act, where applicable; or
comply with an existing legal obligation.

Note that you can limit the use of your Personal Information and refuse that your Personal Information be used for certain purposes mentioned during the collection.

Finally, you can, at any time, delete your customer account as well as the information associated with it.

To exercise these rights, we invite you to contact our Personal Information Protection Officer in writing, identified in the "Information" section below. Any request to exercise your rights will first require you to be able to justify your identity. In all cases, we will process the requests in accordance with applicable legislation.

Chrono's Obligations and Commitments

Chrono undertakes to make every effort necessary to execute its obligations regarding the protection of Personal Information of all Users in accordance with the highest standards in terms of personal data protection.

Chrono also undertakes to respect all rights and obligations stipulated by the applicable laws and regulations concerning the protection of personal information in the collection and processing of your personal data. More particularly with regard to Users residing in the Province of Quebec, Chrono undertakes to:

In the event of a confidentiality incident involving Personal Information (an "Incident"), take reasonable measures to mitigate the risk of harm to the Users concerned and to prevent such an Incident from recurring;
Keep a register of Incidents, a copy of which may be requested, and must be provided upon request, to the Commission d'accès à l'information (the "Commission");
Notify the Commission and the Users concerned without delay in the event of an Incident presenting a serious risk of harm;
Conduct a Privacy Impact Assessment ("PIA") before disclosing Personal Information without the consent of the Users concerned for study, research, or statistical purposes;
Conduct a PIA before Personal Information is disclosed or communicated outside of Quebec; and
Promptly process and execute any request for the portability of Personal Information by the User.

Hyperlinks and Social Media

For your convenience, the Platform may include hyperlinks to external websites operated by third parties. By clicking on these hyperlinks, you will leave the Platform for those of third parties, which may be subject to different privacy policies and practices. This Policy no longer applies when you leave our Platform. Please consult the privacy policies of the other sites to which you are redirected before providing Personal Information.

Our Platform may also offer sharing features, links, or other tools integrated on social media. Your use of such functions allows you to share information with your contacts or the public, depending on your configurations or the sharing functions available on the networks used. Be sure to also read the privacy policies of the social media networks that provide these sharing functions to obtain more information on the objective and scope of data collection as well as the processing carried out by these social media or companies.

IN SUMMARY, WE ARE NOT RESPONSIBLE FOR THE COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION BY OTHER ENTITIES THAT YOU MAY ACCESS FROM OUR PLATFORM, AND WE ACCEPT NO RESPONSIBILITY IN THIS REGARD.

Cookies

Cookies are small, simple files that, as you browse the different pages of any website, are downloaded and stored by your browser on the hard drive of your computer or other device you use in order to remember information about you, such as your language preference, for example. Cookies cannot be used to run programs or deliver viruses to your computer or device. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookies to you.

The information stored therein may be returned to our servers or to the servers of the third parties concerned during a subsequent visit, all to improve and personalize your experience during this next visit.

We use cookies to understand your use of our Platform in order to improve its content. We may also use cookies to suggest products or services that correspond to your interests, as identified through the Platform. If you choose to provide Personal Information through our Platform, this Personal Information may be linked to the stored cookies and the information they contain.

One of the main purposes of cookies is to provide a convenient feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the Platform's pages or register on the latter, a cookie helps Chrono to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information. When you return to the same page of the Platform, the information you previously provided can be retrieved, so you can easily use the features you customized.

It is important to note that you have the option to manage cookies on your computer. Thus, you have the possibility to accept or decline them. All major browsers automatically accept cookies, but allow you to block or delete them from your system; however, disabling cookies may restrict your use of our Platform and/or some of its features. To find out more about your ability to manage cookies, please consult your browser's privacy features.

Please also note that we use Google Analytics in particular to better understand how our Users use the Platform. Google Analytics therefore has access to Personal Information that we cannot control. To find out more about how Google uses your Personal Information, please visit: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Please note that Chrono has no control over and is not responsible for any use made by your browser or Google of any Personal Information, Technical Data, or cookies concerning you recorded by the browser in question or collected by Google.

Minor Children

We are committed to protecting the privacy of children and encourage parents and guardians to play an active role in their children's online activities, and to look out for their interests.

If you are under the age of fourteen (14), you must ask your parent or guardian for permission to use this Platform. We do not intentionally collect Personal Information directly from children under fourteen (14) years of age without the aforementioned consent and do not target children under fourteen (14) years of age on our Platform.

If you are a parent and learn that your child has communicated Personal Information to us without having obtained your consent mentioned herein, we invite you to contact Chrono's Personal Information Protection Officer using the contact information provided in the "Information" section, so that they can proceed with the deletion of your child's Personal Information as soon as possible.

Security

Chrono will ensure that Personal Information is stored securely using up-to-date modern software and that appropriate measures are put in place to ensure the security of the information and prevent its unauthorized sharing. Chrono stores the compiled Personal Information in a secure environment and is committed to maintaining a high level of confidentiality by integrating the latest technological innovations, as well as any suitable physical and organizational security measure, thereby ensuring the confidentiality, integrity, and availability of your Personal Information. Indeed, our Platform is equipped with security features to protect against the loss, misuse, and alteration of information under our control. Our Platform's servers are regularly backed up and protected by standard security systems.

When your Personal Information is transferred, stored, hosted, and/or processed on Chrono's behalf by a third party, Chrono seeks to apply the most secure transfer and storage methods. However, we reiterate that no method of transmission over the Internet or electronic storage is fully secure, and we cannot ensure or guarantee the security of the information you transmit or provide to us, Chrono being bound only by an obligation of means in this regard. Thus, in the event that an Incident occurs, we will notify all persons concerned by this Incident in accordance with applicable law and we will take all reasonable measures to mitigate the risks that harm may be caused in addition to taking reasonable measures to prevent further Incidents from occurring.

Text Messaging Policy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data consent; this information will not be shared with any third partie‍If you wish to be removed from receiving further communications, you can opt out by texting STOP.

Modification

Chrono reserves the right to modify this Policy at any time and for any reason it deems necessary, including, but not limited to, to comply with any change or modification to applicable legislation. In the event of modification of this Policy, the updated version of the Policy will be published and made available without delay and will take effect immediately upon its posting on the Platform. Where applicable, we will inform you of significant changes in how we treat Personal Information by sending a notice to the primary email address specified in your customer account, by placing a prominent notice on our Platform, and/or by updating any privacy information. Your continued use of the Platform and/or the available services after such modifications will constitute your: (a) acknowledgment of the Policy as modified; and (b) an agreement to respect and be bound by this Policy.

The version of this Policy applicable each time you access the Platform is the one in effect on the date and time you accessed it, as posted on the Platform at that time.

Filing a Complaint

If you believe that your rights have not been respected or that this Policy has not been applied, you may address a complaint to Chrono's Personal Information Protection Officer using the contact information provided in the "Information" section, or to the governmental authority having jurisdiction to rule on a complaint related to the protection of Personal Information in your jurisdiction.

Information

Chrono will act as the controller of all Personal Information collected on the Platform. As the controller of your Personal Information collected on the Platform, Chrono has appointed a Personal Information Protection Officer who will be in charge of the application of this Policy and Chrono's ongoing compliance with the Policy. If you have any questions regarding this Policy or wish to exercise any right guaranteed to you by this Policy or any applicable law, please contact our Personal Information Protection Officer at the following contact information:

Cindy Sandoval-Castro

301-1195 Wellington Street

Montreal (Quebec) H3C 1W1